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1.1. Driver Issue for HP Printers (Mac/Apple)

Due to a security issue caused by HP and Apple software, Mac users will typically see warning of malware that prevents them from printing to older HP printers.

In order to resolve this, the generic postscript driver must be used instead of the specific HP driver for the particular printers.

 

  1. Go to system preferences via the apple icon on the top left corner of the screen.
  2. Select "Printers & Scanners" and add the printer by clicking the "+" button.
  3. When adding the printer, select the generic postscript driver instead of whatever driver is listed.

 

Additional/alternative instructions can be found here on HP support:

https://support.hp.com/us-en/document/c06960563

 

Update:

Apple has resolved this issue with the MacOS Big Sur version 11.6 update. If your computer is experiencing this malware issue and you have not updated your OS version to 11.6 or higher, you can select the software update in system preferences to update.

 

 

 

 

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