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2.4. NetClassroom Caching Issues

When parents or students try to check grades or register for classes, sometimes they may not see currently updated menus or options on their NetClassroom home page.

This issue is caused by the web browser (Internet Explorer, Firefox, Safari, etc.) caching page data from a prior login session.

To resolve this issue, follow the instructions below:

1. Sign out of NetClassroom and or Eagle Eye. Go to the File menu of your web browser and close or quit the program completely. Simply closing the window or X-ing out still allows the program to run in the background (especially on Mac's) and will not allow the web page data to update correctly.

2. Reopen your web broswer, sign back in to Eagle Eye, and proceed to NetClassroom. If you still do not see the options you are expecting to see (Course Registration for example), then continue to step 3.

3. Sign out of NetClassroom and/or Eagle Eye, clear your browsers web cache, quit the program completely and relaunch. Sign back in and connect to NetClassroom. You should now see all options.

Click below for instructions on how to clear your browser cache:

Internet Explorer

Firefox

Safari

Chrome

 

 

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